Healthcare providers face continual pressure to be accessible, affordable, and responsive. That is why they rely on today's advanced technology to achieve essential objectives—better quality of care, improved workflow efficiencies, and protection of patient information.
Net Promoter Score (NPS) is a customer loyalty indicator that measures the likelihood of customers to recommend a company, product, or service to a friend or colleague. The Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 to 100. A score of -100 means every respondent is a detractor while a score of 100 means everyone is a promoter.