On-Site/On-Call Retainer Services

Annese’s on-call service offering provides on-site engineer dispatch to repair and/or replace failed/failing hardware and restore IP Network functionality. This service compliments manufacturer equipment replacement contracts or customer provided on-site equipment spares programs. This offering is considered a tertiary level of support beyond Annese Monitoring and Managed Services and is available to provide business continuity by enabling engineer on-site support.

Benefits of this service include:

• Qualified and manufacturer certified onsite engineer response team on call during all hours, including weekends and holidays. 
• Compliments monitoring/managed services and courier parts replacement contracts or spares inventory programs.
• Compliments customer staffs that are not contracted or equipped to respond to issues after hours and/or on weekends. 
• Guaranteed 4-hour on-site response time 24x7, 365 days per year. 
• Business continuity to maximize IP Network uptime and end user expectations.
  

For more information about Annese Services, call our service department 800-723-2213.