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Contract Services

It is not enough to simply integrate technology into your network. You must also meet broader challenges by considering how networking technology can fully transform your business.

Annese provides a variety of professional services to help you enhance your network investment and ensure your infrastructure is working to its full capacity. With various maintenance service offerings, Annese will monitor your communication infrastructure and provide real-time problem notification and take steps toward mitigation.

Technology Focus
Annese Maintenance Services provide network management for the following hardware and
software providers:
  • American Power Conversion
  • Cisco Systems
  • EMC
  • F5 Networks
  • Fluke Networks
  • Fortinet
  • Juniper Networks
  • MRV Communications
  • Nortel Networks
  • Seneca Data
  • Tandberg
  • Tripp Lite Power Protection
Service Offerings
Annese offers maintenance services to provide continual support of your network investment.

On-Site Maintenance
Annese maintenance is best-in-class with its Electronic Help Desk (e-help desk). After installation is complete, should a problem arise, our e-help desk and dispatch process makes problem reporting and resolution extremely easy and efficient.
 Annese pre-loads, into the e-help desk portal, all your maintenance contract information such as locations, contacts, types of equipment, and equipment serial numbers. When a trouble  ticket needs to be created, a maintenance client simply visits our website, www.annese.com and logs into the e-help desk. When the trouble ticket has been submitted, an auto confirmation e-mail is sent to you and the ticket is assigned to an Annese Network Engineer.

Remote Managed Services
Annese Remote Managed Services (ARMS) works to anticipate or identify communication
network issues before they become a problem. Our optimization and assurance services offer proactive management and maintenance, minimizing user impacting issues. In the event an error occurs, Annese will manage and mitigate the situation. Based on your business’s requirements, ARMS services are available 24x7, next business day, or next business visit.

For more information about Annese Contract Services, or a Maintenance Quote, Contact Heather Golden, Contract Services Supervisor via email or by phone 315-457-4333.
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