Operation
Phase five of the Lifecycle Services Approach: Operate & Maintain
Network operations represent a large part of a company's IT budget. An organization spends substantial time in the phase, living with the technology in the company's' environment. Throughout the operate phase, a company maintains the ongoing health of its system, pro-actively monitoring and managing it to maximize its performance, capacity, availability, readability, and security. The company manages and resolves problems or changes affecting its system, replacing or repairing hardware as needed. It makes physical and logical moves, adds, and changes and keeps system software and applications current, and it manges hardware and software suppliers to help ensure efficient delivery of products or services.
Annese’s reputation as a thoughtful and competent service provider extends well after the sale. From staging and pre-installation configuration to Day 2 operations, Annese exceeds customer expectations. In fact, in a recent independent Customer Feedback Survey, an astounding 90% of customers awarded Annese with the highest possible rating. After installation is complete, if a problem should arise, our e-help desk and dispatch process makes problem reporting and resolution extremely easy and efficient. Our field engineers can provide same day repair service. Our average response and repair time is 3.3 hours in New York State.
Whether you have a small local or a large multi-site communications network, please call 800-723-2213 to learn more about how Annese can help you keep your network up and your costs down.